Privacy Policy
Hotel Patitas

At Hotel Patitas, we are committed to protecting and respecting the privacy of our customers and their pets. Below, we inform you about how we collect, use, and protect your personal data when you use our services.

1. Data Controller

The data controller of your personal data is Hotel Patitas. For any inquiries regarding your personal data, you can contact us at:

• Data Controller: Santos Arturo Sevilla López
• Address: Calle Naranjos 6, 04812, Llano de los Olleres, Albox, Almería
• Email: info@hotelpatitas.com
• Phone: +34 624240857

2. Information We Collect

We collect the following personal data when you make a reservation or use our services:

• Contact information: Name, email address, phone number.
• Pet information: Dog’s name, age, breed, health history, special needs, etc.
• Payment information: Payment details related to the reservation (these are securely managed by our payment providers).

3. Purpose of Data Processing

The personal data we collect is used for the following purposes:

• To manage reservations and accommodation for your dog.
• To provide the contracted services, such as feeding, special care, and walks.
• To send booking confirmations, reminders, and communications related to services.
• To comply with our legal and contractual obligations.

4. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

• Consent: When you provide us with personal data to make a reservation or contract our services.
• Contract performance: To manage your reservation and provide the requested services.

5. Data Recipients

Your personal data will not be shared with third parties except in the following cases:

• Service providers: Such as payment platforms (Bizum, credit card) to process payments securely.
• Legal obligations: If required by law.

6. Data Retention

Your personal data will be kept for as long as necessary to fulfill the purposes for which it was collected or until you request its deletion, provided there is no legal obligation to retain it.

7. User Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any incorrect or incomplete data.
• Delete your personal data under certain circumstances.
• Object to or restrict the processing of your data.
• Request the portability of your data in certain cases.

To exercise your rights, you can contact us using the contact details provided in section 1.

8. Data Security

We are committed to ensuring that your personal data remains secure. We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and will take effect upon publication.

Last Updated: 07-01-2025